Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging.Β 

To start a return, you can contact us at sales@kozyclub.com.au within 7 days of receiving your order with:

  • Your order number
  • A description of the issue
  • Clear photos of the faulty or damaged item

If your return is accepted, a return shipping label will be provided for faulty, damaged, or incorrect items only, along with instructions on how and where to send your package. Depending on the circumstances, we will offer a refund, exchange, or store credit.

You can always contact us for any return question atΒ sales@kozyclub.com.au.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Size Exchanges
If you need to exchange an item for a different size, the following conditions apply:
  • The item must be unworn, unwashed, and in its original packaging with tags attached.
  • Returns must be requested via email at sales@kozyclub.com.auΒ within 7 days of receiving your order.
  • Customers are responsible for return postage costs.
  • Once we receive and inspect the item, we will process the exchange.
  • Size exchanges are currently only available for Australian customers.
Change of Mind Returns
We do not offer refunds or exchanges for change of mind, so please choose carefully before placing your order.

International Returns
For international returns, the same policies apply, however, we cannot send international return labels. All returns need to be arranged independently at your local post office. Our US customers sometimes use parcelmonkey.com for affordable return options.

To initiate the return process, we kindly request a picture of the items you wish to return with proof of tags still attached and in original packaging. This photo is necessary to ensure the items meet our return criteria before shipping them back to Australia.

Inspection & Return Shipping
If you return an item and it does not pass the warehouse inspection, we will notify you and require payment for a shipping label to return the item to you.

Important Notes

  • Returns that do not meet the above conditions may not be accepted.
  • We are not responsible for lost or damaged returns, so we recommend using a tracked postage service.
  • Refunds (if applicable) will be processed to the original payment method.

For any questions or concerns, please don’t hesitate to reach out at sales@kozyclub.com.au

Β 

Safety Statement

Kozy Club products are not toys and should never be left with an infant or young child to play with. These products should never be used or worn unsupervised, or while sleeping.Β Β 

Our products are made with care and are quality checked prior to leaving us, however when you receive your order please check over all items to ensure there are no loose parts or threads that could be of harm to your baby.

Β 

Product Information

Please note that products may vary slightly in shape and size. We try our best to represent true colours and shapes in our photos, however please note these may appear different in person as they do on a screen.

Kozy Club products are produced in small batches to keep our wastage down. This means there may be some slight colour differences between different batches or products due to them being produced at different times. Β We try our best to keep them consistent and true to colour both in person and online.


Contact Us

For any enquiries please contact us at sales@kozyclub.com.au, we are always happy to help.